FAQ

What can I expect from my free consultation?

A. The designer will come to your home at a convenient time to discuss your Kitchen/ Bedroom/ Bathroom project. He will make suggestions as to the layout, taking into account your ideas and needs, so creating your new Kitchen/Bedroom/Bathroom.
Accurate measurements of your room will be taken. This consultation normally last approximately one hour. With all the relevant information we will produce a 3D visual image which will give you a realistic picture of how your new Kitchen/Bedroom/Bathroom will look.

What will happen next?

A. If you like what you have seen during the design visit we will ask you to make an appointment to come into our showroom to look at your design in more detail. At this stage if you decide to go ahead we will ask for a 25% deposit of your Kitchen/Bedroom/Bathroom price.

Can we take the plans away with us?

A. Following the initial meeting and visiting our showroom to finalise your design you can take your drawings away.

Do you offer supply only and replacement doors?

A. Yes we can do supply only, but don’t forget that we have our own fitter. If you only need doors you can give us the measurements and we can give you an approximate price.

What door styles and colour range do you have available?

A. We produce our doors ourselves in our Leatherhead factory, and there are many styles to choose from. We have around 400 door options. There are thousands of colours to choose from. We are able to do any British Standard Colour.

How much do you’re Kitchens/Bedrooms/Bathrooms cost?

A. This is the most frequently asked question and the most difficult one to answer. We are very competitively priced, as we cut out the middle man by manufacturing ourselves, allowing us to pass the savings on to you. We have fitted Kitchens/Bedrooms/Bathrooms from £5000 to £25000 and anywhere between.

How do you compare price-wise with other Kitchen/Bedroom/Bathroom companies?

A. We are very competitive, and we offer high quality product at a sensible price

What is your lead-time?

A. The best way of finding this out by giving us a call on 01372 360502 to check our schedule.

Do you take care of the whole Kitchen/Bedroom/Bathroom including appliances?

A. We specialize in project management and have our own fitters, plasterer, flooring, electricians, plumbers and gas specialist. Our dedicated installation team can plaster rooms carry out all electrical services (with certificate) install gas appliances (with Gas safety certificate). Simply said we project manage the whole process. We can also provide all of your appliances and worktops.

What appliances do you offer?

A. We do all major brands e.g. Neff, Miele, AEG, Franke.

What worktops do you do?

A. Corian, Granite, Quartz (Silestone), Wood, Laminate.

How long will the installation/fitting take?

A. It depends on what is involved in your installation. We can advise of this during our design procedure.

What happens with our old Kitchen/Bedrooms/Bathrooms?

A. We dispose of all existing Kitchens/Bedrooms/Bathrooms, but we are unable to remove fridge and freezers due to EEC Hazardous waste regulation.

How far do you travel?

A. We regularly undertake projects across Surrey, Sussex and London, but cover further afield as well.

Who do I contact if I have further queries or questions?

A. Please do not hesitate to contact our sales department on sales@heartofthehome.co.uk or give us a call on 01372 360502 or simply go to our contact page.

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